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2017-07-14: Problems getting to TempStorage4?

Although most of our users have transitioned to TempStorage4 successfully (see FastFacts/Network for instructions), some are still having issues.

Troubleshooting:

Try to use a different computer to access TempStorage4. Factors that might matter are:

  1. Network type: WiFi (NOT GuestNet!) vs Wired Ethernet (preferred)
  2. Operating system: Windows vs Mac, which version (NOT WinXP!)?
  3. Computer: Clinical/Enterprise-managed computer vs lab/self-managed computer
  4. Network location (e.g. Public Health, Hospital, and Basic Sciences are all managed as separate networks)
  5. VPN access: typically used from outside Hopkins, but can be done from inside Hopkins; for additional information, see https://cds.johnshopkins.edu/vpn/ (you'll need JHED authentication)

When troubleshooting with a different computer, try to vary one or more of the factors listed.

Asking for help:
Please email us the results of your attempts at troubleshooting, the answers to the factors listed above, and whether your computer(s) have previously been able to reach TempStorage3. Although computer communications can cross many 'jurisdictions' (see [d] above), we will do what we can to help.


Microscope Facility News & Equipment Status

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2019-03-12 (Zeiss LSM 880 Airyscan FAST): 880 >> Airyscan detector issue

There is an issue with the Airyscan detector. The X-servo used to adjust its alignment is not functional. Our service engineer has diagnosed the problem today (3/13) and is expecting that he will be able to repair it the week of March 18th.

For now, non-Airyscan usage should be unaffected. If you require Airyscan for your experiments, you may tentatively reschedule for the week of March 25th, or wait for us to provide further updates.

Thank you.

2019-03-04 (Zeiss 710NLO (multiphoton)): New Argon Laser Installed

The Argon Laser on the LSM710 has been replaced. Laser power has increased 7 fold, so adjust your settings accordingly. If you "reuse" previous settings, the intensity of your image will be higher. Some ways to decrease intensity are as follows: lower the %T, lower the gain, decrease the pinhole diameter. Email Microscopy with any questions. Thank you.

2019-01-17 (Hitachi 7600 TEM): Hitachi TEM > offline until Tuesday, Jan 22

The Hitachi TEM is offline. The Hitachi engineer will make a visit on Tuesday, January 22. We apologize for the inconvenience.

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