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2017-07-14: Problems getting to TempStorage4?

Although most of our users have transitioned to TempStorage4 successfully (see FastFacts/Network for instructions), some are still having issues.

Troubleshooting:

Try to use a different computer to access TempStorage4. Factors that might matter are:

  1. Network type: WiFi (NOT GuestNet!) vs Wired Ethernet (preferred)
  2. Operating system: Windows vs Mac, which version (NOT WinXP!)?
  3. Computer: Clinical/Enterprise-managed computer vs lab/self-managed computer
  4. Network location (e.g. Public Health, Hospital, and Basic Sciences are all managed as separate networks)
  5. VPN access: typically used from outside Hopkins, but can be done from inside Hopkins; for additional information, see https://cds.johnshopkins.edu/vpn/ (you'll need JHED authentication)

When troubleshooting with a different computer, try to vary one or more of the factors listed.

Asking for help:
Please email us the results of your attempts at troubleshooting, the answers to the factors listed above, and whether your computer(s) have previously been able to reach TempStorage3. Although computer communications can cross many 'jurisdictions' (see [d] above), we will do what we can to help.


Microscope Facility News & Equipment Status

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2018-07-02 (Leo FESEM): Leo FESEM: water leak

The Leo FESEM is not available for use due to a water leak. Once we have the problem Id'ed we will update all users regarding availability. Thank you for your patience.

2018-05-25: Memorial Day, Mon May 28 >> OFFICE CLOSED

The Microscope Facility main office will be closed Monday, May 28th in observation of Memorial Day. We will reopen Tuesday, May 29th at 8:30am.

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